Refund policy

L.S Customz Refund Policy

Change of mind:
Unfortunately we do not offer a refund for change of mind.

Incorrect size:

If your item does not fit you, we are very happy to exchange it for another size, or another item, of the equivalent price. If the item you choose is of greater value, you will need to pay the difference to us.

 Please ensure that the item is still new, has not been washed, and has not been worn, and has all the stickers and tags attached. If you have removed the tags, we will not be able to take it back, and it will be sent back to you. It must be returned to us within 60 days of the original dispatch.
 
All postage costs for returning items, and any costs of re-sending to you, will be at your expense, unless it is faulty. Unfortunately, we do not give cash or credit card refunds for incorrect sizes, unless you picked up the Garment and paid Cash.

Faulty Item:

If your item is faulty, that is, it is not fit for purpose or end-use, or is defective in its manufacture, we will be very happy to give you a full refund, or exchange it for another item. We will pay for all postage costs related to the faulty item. Please email L.S.customzz@gmail.com for details on how to post.

 Please note: We do not accept any responsibility for returned items that do not reach us. We suggest that you take out insurance and signature before you send the items back to us.

Procedure for returns

If you need to return an item, please email L.S.customzz@gmail.com before returning the item.

Please ensure:

• the parcel is securely wrapped and packaged
• include the receipt if one was sent with order
• write us a reason for returning the item and the outcome you would like 

Please send it to: